Frequently asked questions

Everything you might want to know first

Coverage, pricing, and how booking works. Don't see your question here — call or email and we'll answer directly.

Do you come to my home or office?

Yes — DoorStep PC Care is a mobile, on-site service. We bring the diagnostic tools and parts to you rather than you dropping a machine off at a shop.

What areas do you serve?

We cover Houston, TX and surrounding suburbs, including The Heights, Galleria Area, Rice Village, Bellaire, West University, Meyerland, Westchase, Energy Corridor, Memorial, Alief, Sugar Land, Missouri City, and Katy. See the full service areas list, or call/email if your area isn't listed.

Do you work on Mac computers, or just Windows?

We work on Windows desktops and laptops, any brand. If you're unsure whether your machine qualifies, call or email and we'll let you know.

How does diagnostic pricing work?

The on-site diagnostic is a flat $80. We run a full check of hardware, startup, storage, and thermals, then walk you through the results in person before any repair work begins. See diagnostics for details.

Do I need to buy my own parts for a custom PC build?

Custom PC assembly is priced as labor only and does not include parts. The base build price covers installation of an air-cooled heatsink, motherboard, CPU, RAM, one GPU, and up to 3 fans. Additional parts and upgrades are quoted separately based on your specs — see custom PC builds.

What's included in each work-from-home setup tier?

Standard ($199) covers dual-monitor mounting, docking station integration, basic cable management, and peripheral testing. Tier 2 ($349.99) adds KVM switching, full under-desk wire management, and video call optimization. Tier 3 ($599) adds tower/dock mounting, wall-mounted raceways, a backup solution setup, acoustic treatment, and network optimization. See the full tier breakdown.

How do I book a visit?

Call or text (346) 980-9818, or email info@doorsteppccare.com, and we'll set up a time that works for you.

What are your hours?

Monday through Friday, 9am to 6pm.

Do you offer virus removal or data backup as standalone services?

Yes. Data backup, virus removal, PC tune-ups, and PC cleaning can all be booked on their own or added onto a diagnostic or build visit. Pricing is confirmed based on your specific need when you book — see additional services.